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Jlab Go Air Manual & User Guide

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Jlab is a company known around the world for bringing to market some of the best pairs of earbuds available today. They have a large number of these products, as well as the Jlab Go Air, which we are going to talk about today, and we are going to show you the correct way to use them in this new Jlab Go Air Manual & User Guide.

Jlab Go Air Manual & User Guide | All You Need To Know!

Jlab Go Air Manual – Pairing / How to Pair?

Step 1: Remove the pull tab inside of the charging case. The LED light on the charging case will start pulsing blue.

Step 2: Remove both earbuds from the charging case by pulling them straight up or from the side.

Step 3: After doing that, they will automatically pair to each other, and the LED light in one earbud will blink blue and white indicating that they are ready to pair to any device.

Step 4: Turn on the Bluetooth in the device you want to connect them.

Step 5: Refresh the Bluetooth page and select “Jlab Go Air” in your device’s Bluetooth settings to connect. The voice prompt “You’re connected” will sound followed by solid white lights, which will indicate they are connected.

Jlab Go Air Manual – What’s the battery life of the Jlab Go Air?

The Jlab Go Air has a battery life of about 5 hours.

Jlab Go Air Manual – Charging / How to Charge?

Charging the earbuds

Step 1: Place the earbuds into the charging case. They will automatically start charging and the case LED lights will show their battery level.

Step 2: When a blue LED light turns on; the earbuds will begin the charging process.

Step 3: When the blue LED lights turn off, the earbuds will be fully charged.

Step 4: After that, the earbuds will automatically power on and connect to the device when removed.

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Charging the charging case

To charge the charging case, all you have to do is to connect the case to a computer or USB 5V 1A (or less) output device.

Jlab Go Air Manual – What’s the charging time of the Jlab Go Air?

The earbuds themselves take 1.5 hours to fully charge, while the charging case takes up to 2 hours to fully charge.

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Jlab Go Air Manual – Control Guide / How to Use?

  • Manually power on the earbuds: Press and hold the multifunction button on any of the earbuds for 3 seconds.
  • Manually power off the earbuds: Press and hold the multifunction button on any of the earbuds for 3 seconds.
  • Turn the volume up: Single tap the multifunction button on the right earbud.
  • Turn the volume down: Single tap the multifunction button on the left earbud.
  • Play of pause music: Double tap the multifunction button on the right earbud.
  • Play next song: Press and hold the multifunction button on the right earbud for 1 second.
  • Play previous song: Press and hold the multifunction button on the left earbud for 1 second.
  • Answer an incoming call: Single tap the multifunction button on the right earbud.
  • Hang-up a phone call: Double tap the multifunction button on the right earbud.
  • Reject an incoming call: Press and hold the multifunction button on the right earbud for 1 second.
  • Custom EQ modes: Triple tap the multifunction button on any of the earbuds.
  • Activate Siri (iOS) or Ok Google (Android): Double tap the multifunction button on the left earbud.

Jlab Go Air LED status – What it means?

LED status on the earbuds

  • LED lights blinking blue and white: Earbuds ready to connect.
  • LED lights solid white: Connection successful.

LED status on the charging case

  • LED light blinking red: Less than 25% of the battery level.
  • LED light solid green: 25% to 100% of the battery level / fully charged when charging.
  • LED light blue: Earbuds fully charged.
  • LED light solid red: Case charging.

Jlab Go Air Manual – How to factory reset the Jlab Go Air?

Step 1: Enter your Bluetooth device settings and forget the “Jlab Go Air” device, and turn off Bluetooth.

Step 2: Open the charging case lid and leave both earbuds inside. Starting with ONE earbud, quickly press the multifunction button 7 times. A light will blink blue three times.

Step 3: Repeat with the other earbud. Quickly press the button 3 times. A light will blink blue three times.

Step 4: Take both earbuds out of the charging case and keep them within 2 inches from each other. Wait for one earbud to turn solid white and one to blink blue and white.

Step 5: You are now ready to pair to your Bluetooth device.

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Jlab Go Air Manual – App Guide

Jlab presented its users with a special application to control their earbuds through Android or iOS phones, and it has features and settings such as:

Noise Canceling and Be Aware: In the earbuds themselves, you can only turn the ANC on and off, while in the app it will be able to increase or decrease. Likewise, you can also increase the amount of outside noise you let in by increasing or decreasing Be Aware settings.

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Equalizer: Fine-tune your sound by adjusting the equalizer settings. Jlab earbuds come set with three default settings, called Custom EQ3 Sound, which features Jlab Signature, balanced and bass boost, and a 4th option ‘custom’. In this app, you can test and set your own equalizer settings by adjusting bass, mid-range, and treble. You can adjust each of the four presets, which includes a ‘custom’ option with levels starting flat.

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Controls: Jlab products come with controls on each earbud that control anything from the volume, track changes, play/pause, and more. If you’d like to switch the settings, you can customize your controls further via the app.

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Products updates and more: Lastly, via the app you can also do updates to your products when available. Likewise, it has other features, such as toggle on/off the autoplay sensors and checks the exact % of battery life in each earbud.

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Jlab Go Air Manual – How to turn on and off?

Turn on the earbuds

  • Using the charging case: Take the earbuds out of the charging case.
  • Using the earbuds themselves: Press and hold the multifunction button on any of the earbuds for 3 seconds.

Turn off the earbuds

  • Using the charging case: Place the earbuds into the charging case.
  • Using the earbuds themselves: Press and hold the multifunction button on any of the earbuds for 3 seconds.
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Troubleshooting

Jlab Go Air keeps disconnecting

The Jlab Go Air can be disconnected from time to time due to certain factors, such as:

  • Use them outside the valid range (around 10 meters).
  • The Bluetooth module in the device that the earbuds are connected to is very old.
  • In case of being connected to a computer, there is a problem in the connection settings in the version of Windows used.
  • In case of being connected to a smartphone, there is a problem in the connection configuration in the OS version used.

Jlab Go Air keeps cutting sound

In the case the Jlab Go Air the sound keeps cutting, it can happen due to certain factors, such as:

  • Pairing problems between the earbuds or connection problems between the earbuds and the device.
  • The audio file is not supported or cannot be played in sound.
  • The Bluetooth module in the device that the earbuds are connected to is very old.

If this happens, it is highly recommended to reset the earbuds.

Jlab Go Air left or right earbud not working

If you realize that one of the earbuds is not working, you should make sure of the following:

  • Make sure the earbuds are not in Mono Mode, because when this is on, only one of the earbuds will work.
  • The non-working earbud may not have charged due to problems with the charging case, or it was misplaced in the charging case.
  • Pairing problems between the earbuds or connection problems between the earbuds and the device.

Jlab Go Air won’t turn on

If the Jlab Go Air won’t turn on, it may be due to the following:

  • The earbuds do not have enough battery or were placed incorrectly in the charging case.
  • The earbuds have a factory problem, so they may not turn on due to internal problems.

Why are my Jlab Go Air earbuds not charging?

  • The charging case does not have enough battery to charge them.
  • The charging cable of the case is bent or broken.
  • The charging case has a factory problem, so it doesn’t charge the earbuds due to internal problems.
  • The earbuds have a factory problem, so they may not turn on due to internal problems.

Why are my Jlab Go Air earbuds won’t pair together?

In case the earbuds won’t pair together, it is best to reset them and try again.

FAQ

Are the Jlab Go Air waterproof?

The Jlab Go Air are IPX4 certified, so while they cannot be submerged underwater, they can be used in the rain or when exercising.

Are the Jlab Go Air noise-cancelling?

No, the Jlab Go Air does not have a noise-canceling feature.

Can the Jlab Go Air connect to PS4?

No, the Jlab Go Air are not compatible with the PS4 console.

Do the Jlab Go Air have a microphone?

Yes, the Jlab Go Air have a built-in microphone.

Jlab Go Air Manual – Warnings

  1. Never dismantle or refit the product to avoid malfunction or fire hazards.
  2. Keep away from corrosive liquids to avoid damages to the product.
  3. Keep away from extreme ambient temperatures below -10C° or above 60°C.
  4. Keep away from children and pets.
  5. Never touch the earbuds with sharp objects, otherwise, it will easily cause scratches.
  6. Don’t use the product in thunderstorm weather to avoid malfunction or electric shock.
  7. If it has not been used for more than a month, please charge and maintain it in time to ensure that it is safe.

We hope you now know how to operate the earphone from the above Jlab Go Air Manual. Want to know anything about the earphones? Do not hesitate to ask in the comments section.