Bose-Ultra-Open-Manual-13

Bose Ultra Open Manual | Instructions & Troubleshooting

The Bose Ultra Open earbuds come with specs such as app support, Bluetooth 5.3 with SBC and AAC audio decoding, a speaker frequency range of 20Hz to 20kHz, about 7.5 hours of battery life on a single charge, a weight of only 6 grams each, and much more. Learn how to use these earbuds using this Bose Ultra Open manual!

If you are interested in purchasing these earbuds, you can easily do it using the Bose official website and the Amazon online store. Also, in case you are interested in giving the original manual a look, you can do it here.

Bose Ultra Open Specs Sheet

ModelBose Ultra Open
WeightEarbuds: 6 grams each
Charging case: Around 43 grams
Waterproof/IP ratings  IPX4
Bluetooth version          V5.3
Range/Distance10 meters
Connectivity Port/Charging CableType-C
Audio Decoding               SBC, AAC
Speaker frequency response20Hz – 20kHz
Battery Life       Earbuds: About 7.5 hours
Charging Time  Earbuds: Around 1 hour
Charging case: About 3 hours
App Support     Yes, Bose app
Controls/Features         Play and pause a song, play the next and previous song, answer, end, and reject a call, turn the volume up and down, answer a second incoming call and put the current call on hold, decline a second incoming call and stay on current call
Accessories       Charging case, USB cable, safety sheet
PriceAround 300 USD

Bose Ultra Open Accessories

The earbuds come with the following accessories:

  • Charging case.
  • USB cable.
  • Safety sheet.
Bose-Ultra-Open-Manual-1

Bose Ultra Open Manual | Step-by-step Guide

How To Wear These Earbuds?

Step 1: Hold the barrel-shaped part of the earbud so that the multifunction touch button is on top and the R (right) or L (left) marking is facing you.

Step 2: Hook the earbud speaker in your ear, and then wrap the barrel around so it rests behind your ear.

For best sound quality and performance, adjust the earbud so that it’s at about a 45° angle on your ear. If it doesn’t feel comfortable or secure, slide it up or down slightly to find the best position for you.

Step 3: Move your head up and down and side to side to make sure the earbuds are stable and comfortable. Then, check your fit using a mirror:

  • The earbud barrel is behind your ear and the button is facing upwards.
  • The earbud speaker is resting on the inner surface of your ear and isn’t inserted into your ear canal.
  • The earbud sits at about a 45° angle on your ear, although you can slide it up or down slightly for comfort.
  • The earbud feels comfortable and secure.

How To Turn On And Off?

Turn On

Automatically: Open the lid of the charging case. After that, the earbuds will turn on automatically.

Turn Off

Automatically: Place the earbuds into the charging case and close its lid. After that, the earbuds will turn off automatically.

How To Pair The Earbuds?

To Android And iOS Devices

Step 1: Open the lid of the charging case. After that, the earbuds will turn on automatically.

A white light will start flashing slowly, and the earbuds will be ready to connect.

Step 2: Press and hold the button on the back of the case for a couple of seconds, or until a blue light starts flashing, meaning that the earbuds will now be ready to pair with any device.

Step 3: Unlock the desired device.

Step 4: Go to the device’s settings.

Step 5: Turn on Bluetooth on the desired device.

Step 6: Search for a new device.

Step 7: Select the Bose Ultra Open earbuds. If a password is needed, type “0000” or “1234”. A blue light will start flashing quickly.

After that, a blue light will be on for 5 seconds, and the pairing will be done.

To Windows (PC)

Step 1: Turn on the Window’s Bluetooth.

Step 2: Go to the settings.

Step 3: Go to “Bluetooth and other devices”.

Step 4: Click on “Add device”.

Step 5: Click on Bluetooth.

Step 6: Open the lid of the charging case. After that, the earbuds will turn on automatically.

A white light will start flashing slowly, and the earbuds will be ready to connect.

Step 7: Press and hold the button on the back of the case for a couple of seconds, or until a blue light starts flashing, meaning that the earbuds will now be ready to pair with any device.

Step 8: Select the Bose Ultra Open earbuds. If a password is needed, type “0000” or “1234”. A blue light will start flashing quickly.

After that, a blue light will be on for 5 seconds, and the pairing will be done.

How To Pair Using Fast Pairing?

NOTE: To use Fast Pair, you need an Android device running Android 6.0 or higher, and the device must have Bluetooth and Location features enabled.

Step 1: With the earbuds in the charging case and the case open, press and hold the button on the back of the case until the earbud status lights slowly pulse blue.

Step 2: Place the case next to your Android device. A notification appears on your device prompting you to pair the earbuds.

Step 3: Tap the notification. Once the earbuds are connected, a notification appears confirming that the connection is complete.

How To Control These Earbuds?

NOTE: The multifunction touch button is placed on the top of the barrel-shaped part of each earbud.

  • Play or pause a song: Press the multifunction touch button on any of the earbuds one time.
  • Play the next song: While listening to music, press the multifunction touch button on any of the earbuds two times.
  • Play the previous song: While listening to music, press the multifunction touch button on any of the earbuds three times.
  • Turn the volume up: Double press and hold the multifunction touch button on the right earbud.
  • Turn the volume down: Double press and hold the multifunction touch button on the left earbud.
  • Answer an incoming call: Press the multifunction touch button on any of the earbuds one time.
  • End a current call: Press the multifunction touch button on any of the earbuds two times.
  • Reject an incoming call: Press the multifunction touch button on any of the earbuds two times.
  • Answer a second incoming call and put the current call on hold: Press the multifunction touch button on any of the earbuds one time.
  • Decline a second incoming call and stay on the current call: Press the multifunction touch button on any of the earbuds two times.

How To Clear The Device List?

Step 1: Place the earbuds into the charging case and keep the lid open.

Step 2: Press and hold the button on the back of the case for about 15 seconds. A white light will flash two times and then flash blue slowly, and the device list will be cleared.

Step 3: Delete the earbuds from the Bluetooth list on your device. All devices are cleared, and the earbuds are ready to connect again.

Bose-Ultra-Open-Manual-7

How To Reboot The Earbuds And Case?

NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings.

Step 1: With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 20 seconds.

A white light will flash two times, then slowly flash blue and turn off, and the reboot will be complete.

Bose-Ultra-Open-Manual-8

How To Restore These Earbuds?

NOTE: A restore to factory settings clears all settings and returns the earbuds to their original out-of-box state.

Step 1: Delete the Bose Ultra Open earbuds from the devices’ Bluetooth list.

Step 2: Remove the earbuds from your Bose account using the Bose app.

Step 3: With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 20 seconds. A white light will flash two times, to then slowly flash blue and turn off.

Step 4: Repeat the previous step 2 more times. An amber light will flash for 3 seconds, and the restoring factory settings will be done.

When the restore is complete, the status lights slowly pulse blue. The earbuds are now in their original out-of-box state.

Bose-Ultra-Open-Manual-9

How To Charge The Earbuds?

Earbuds

To charge the earbuds, all you have to do is place them into the charging case. The earbuds will start charging automatically.

Charging Case

To charge the charging case, all you have to do is connect the case to a USB charger or charging port. It will start charging automatically.

What Do The Lights Mean?

Earbuds

  • A white light flashing slowly: The earbuds will be ready to connect.
  • A blue light flashing: The earbuds will now be ready to pair with any device.
  • A blue light flashing quickly: The earbuds are connecting.
  • A blue light on for 5 seconds: The earbuds are connected.
  • A white light flashes two times and then flashes blue slowly when cleaning the device list: The device list was cleared.
  • An amber light flashing while on the charging case: The earbuds are charging.
  • A solid white light on while on the charging case: The earbuds are fully charged.
  • A white light flashes two times, to then slowly flashes blue and turns off when rebooting: The reboot is complete.
  • A white light flashes three times repeatedly: The software is updating.
  • An amber light flashing for 3 seconds when restoring: The restoring factory settings are done.
  • An amber light flashes quickly: There was an error. The earbuds aren’t properly placed in the charging case.
  • An amber and white light flashing: There was an error. Contact Bose customer service.

Charging Case

  • A white light on while charging: The case is fully charged.
  • A white light on for 5 seconds: The case has between 34% and 99% of battery.
  • An amber light on for 5 seconds: The case has between 10% and 33% of battery (low battery).
  • An amber light flashes two times: The case has less than 10% of battery.
  • An amber light flashing while charging: The case is charging.
  • A white light flashes three times repeatedly: The software is updating.
  • An amber and white light flashing: There was an error. Contact Bose customer service.

Do These Earbuds Have An App?

Yes, these earbuds come with a specialized app, called Bose app, which is available in both the App Store and Google Play. After you add the earbuds from the product list screen and pair them to the app, you will find the main page, which has the earbuds’ battery level and the volume control, among other options:

  • Modes: Listening modes are preset audio settings that you can switch between based on your listening preferences and environment. By default, they consist of commonly used Immersive Audio settings. You can choose between two pre-configured modes (Stereo and Immersion) or create up to eight of your custom modes.
  • Source: The devices to which the earbuds are connected. You will be able to configure them and switch between them.
  • EQ: The usual equalizer. You will be able to change between the four pre-configured options (Bass or Treble Boos, and Bass or Treble Reduces), or configure them on your own.
  • Immersive audio: Enhance and add depth to your content with this option.
  • Shortcut: You can learn how to access and customize the earbuds’ shortcuts.
  • Tips: General tips and tricks to use the earbuds.
Bose-Ultra-Open-Manual-12

Some Common Problems & Troubleshooting

Left/Right/One side of the earbuds has stopped working

If this happens, it may be because it is low on battery or it did not connect correctly with the device. To fix this, you can do the following:

1. Try charging the earbud that is not working or both, placing them in the charging case.

2. Try factory resetting the earbuds.

3. Check if the earbuds are operating within a normal working range.

If that doesn’t work, the earbud is probably faulty, and I can go for a refund or replacement of it.

Left/Right/One side of the earbuds has a low volume

If this happens, it may be because the earbuds are dirty or the volume is set low. To fix this, you can do the following:

1. Try cleaning the earbud using a cotton swab or carefully clean the mesh with a pin.

2. Try factory resetting the earbuds.

The microphone is not working

If this happens, it can be because the microphone is muted, or the earbuds are badly positioned. To fix this, you can do the following:

If the microphone is muted, check the device microphone volume. If that doesn’t work, that means that there might be a defect in the earbuds, so try replacing them or getting a refund.

The earbuds are not connecting to Windows/laptop/PC

If the earbuds are not connecting, it can be because the Bluetooth on the computer has a pairing problem. To fix this, you can do the following:

1. Try disabling Bluetooth from nearby devices >>> then activate the pairing mode of the earbuds, pair and connect earbuds from Settings >>> Bluetooth & other devices >>> Add a new device >>>> Select Bluetooth.

2. Try uninstalling and reinstalling the Bluetooth driver, or updating the Bluetooth driver. All can be done in Manage >>> Device Manager, reset earbuds (if available), and then repeat the step.

3. Try resetting the earbuds.

Bose-Ultra-Open-Manual-13

FAQs

Are the Bose Ultra Open waterproof?

No, these earbuds are not waterproof (IPX6 and up). They have a rating of IPX4, which means they’re splash and sweat-resistant.

Do the Bose Ultra Open have a microphone?

Yes, the earbuds come with integrated microphones.

Do the Bose Ultra Open have a low latency/gaming mode?

No, these earbuds don’t have a low latency/gaming mode.

Can the Bose Ultra Open connect to PCs and laptops?

Yes, these earbuds can connect to PCs and laptops.

Are the Bose Ultra Open noise-canceling?

No, these earbuds don’t come with noise-cancellation technology.

How to know when the Bose Ultra Open are fully charged?

When the earbuds are charging, an amber light flashes. When fully charged, the light turns solid white.

We hope you now know how to operate the earbuds from the above Bose Ultra Open manual. Want to know anything about the earphones? Do not hesitate to ask in the comment section below.