Microsoft Surface Earbuds Manual | Pairing & Charging Instructions

The Microsoft Surface Earbuds comes with a 13.6mm dynamic driver a battery life of around 7 hours + 17 hours with the charging case, compatibility with Windows 11 Home/Pro, Windows 10, Android 9 or 10, IOS 12 or 13, Bluetooth 4.1/4.2/5.0, the IPX4 sweat and dust-proof certification, and much more. Learn how to use them with this new Microsoft Surface Earbuds Manual.

Microsoft Surface Earbuds Manual | Everything You Need To Know!

Microsoft Surface Earbuds Manual | How to Pair / Connect?

To iOS and Android phones

Step 1: Open the lid of the charging case.

Step 2: With your earbuds in the charging case, press and hold the Pair button on the bottom of the charging case for 5 seconds. A white light will start flashing on the case and the earbuds will be ready to pair with any device.

Step 3: Go to the device’s Bluetooth settings.

Step 4: Select “Microsoft Surface Earbuds”. If a password is needed, type “0000”.

Step 5: After that, the pairing will be done.

To PC (Windows)

Step 1: Turn on Window’s Bluetooth.

Step 2: Go to the settings.

Step 3: Go to “Bluetooth and other devices”.

Step 4: Click on “Add device”.

Step 5: Click on Bluetooth.

Step 7: Open the lid of the charging case.

Step 8: With your earbuds in the charging case, press and hold the Pair button on the bottom of the charging case for 5 seconds. A white light will start flashing on the case and the earbuds will be ready to pair with any device.

Step 9: Select “Microsoft Surface Earbuds”. If a password is needed, type “0000”.

Step 10: After that, the pairing will be done.

Microsoft Surface Earbuds Manual | How to Wear?

Step 1: Take both earbuds out of the charging case.

Step 2: Identify the left and right earbuds.

Step 3: Choose the ear tips that best suit your ears.

Step 4: Insert the headphones into the inner canal of the ears.

Step 5: Rotate for the best possible comfort and best fit, and make sure that the microphone is pointing to the mouth.

Microsoft Surface Earbuds Manual | How to Turn On and Off?

Turn on: Open the lid of the charging case and take the earbuds out. After that, they will turn on automatically.

Turn off: Place the earbuds into the charging case. After that, the earbuds will turn off automatically.

How to Control? / How to Operate? – Instructions

• Play or pause music: Press the multifunction touch button on any of the earbuds two times.
• Play the next song: Swipe forward on the multifunction touch button on the left earbud.
• Play the previous song: Swipe backward on the multifunction touch button on the left earbud.
• Turn the volume up: Swipe up on the multifunction touch button on the right earbud.
• Turn the volume down: Swipe down on the multifunction touch button on the right earbud.
• Answer an incoming call: Press the multifunction touch button on any of the earbuds two times.
• End a current call: Press the multifunction touch button on any of the earbuds two times.
• Activate the voice assistant: Press and hold the multifunction touch button on any of the earbuds until a “beep” is heard.

Microsoft Surface Earbuds Manual | How to Activate Mono Mode?

To activate or deactivate the mono mode in the Microsoft Surface Earbuds, all you have to do is to pair the earbuds to the device and take out one of the earbuds from the charging case. It will start working by itself.

Microsoft Surface Earbuds Manual | How to Charge?

Earbuds

To charge the earbuds, all you have to do is to place them into the charging case and close the lid. The earbuds will start charging automatically.

Charging case

To charge the charging case, all you have to do is to connect the case to a USB charger or charging port with the included USB-A to C cable. It will start charging automatically.

Microsoft Surface Earbuds Manual | How to Reset?

Step 1: Press and hold the Pair button on the bottom of the charging case for 20 seconds.

Step 2: After that, a white and red light will start flashing on the case, and the resetting will be done.

Microsoft Surface Earbuds Manual | LED Light Status

Earbuds

• A red light flashing when the earbuds are placed in the charging case: The earbuds aren’t placed in the charging case correctly.

Charging case

• A white light flashing after you press and hold the Pair button on the bottom of the case for 5 seconds: The earbuds are ready to pair to any device.
• A red light turns on while the case is open and not plugged in: The case has a low battery.
• A white light turns on while the case is open and not plugged in: Earbuds and case have a full battery.
• A white light fading in and out while the case is plugged in: The case is charging.
• A white light turns on while the case is plugged in: The case is fully charged.
• A white and red light flashing: The earbuds are resetting.

A Guide To Microsoft Surface Earbuds APP

The Microsoft Surface Earbuds can be used with an application, called Microsoft Surface. This application is available in the Apple Store, Play Store, and Microsoft, for iOS and Android devices, and computers. When opening the application, the first thing we have to do is connect our earbuds, and after that, some specific page. On the main page of this application, you will not only find the device that is connected to the app, but you will also be able to see the battery percentage of the earbuds, as well as the battery percentage of the charging case. Just below that are five specific pages:

• Volume level: Here, you can control the volume level of the earbuds, in case you don’t want to do it manually with the earbuds controls.
• Equalizer: Here, you can modify the content level in sound frequencies, between high, low, and different types of music.
• Device settings: In this part, not only can the touch control on the earbuds be activated or deactivated, but also the aptX audio can be activated, and the language of the earbuds can be modified.
• Device information: This is the point where you can find general information about the connected device, as well as the rest of the products released by Microsoft.
• Personalize: In this last part, you can customize the different controls of the earbuds.

Microsoft Surface Earbuds Manual | How to Update the Firmware?

Step 1: Open the lid of the charging case and take the earbuds out. After that, they will turn on automatically.

Step 2: Connect the Microsoft Surface Earbuds in the Microsoft Surface app.

Step 3: In the Microsoft Surface app, select “Account”, and then “Surface Earbuds”.

Step 4: Select “Device Information”, and then look to see if an update is available. If an update is available, select “Update now”.

NOTE: The update can take about 15 minutes or so to download and install on Android, and about an hour on an iOS device. You won’t be able to use your earbuds to make calls or listen to music while the update is in progress. Also, you’ll get a notification when the update is complete.

Microsoft Surface Earbuds Manual | How to Update the Charging Case?

Step 1: Plug the USB cable into a PC and plug the USB-C end into the USB-C port on the back of the charging case.

Step 2: Open the Microsoft Surface app, then select “Surface Earbuds”.

Step 3: Select “Device Information”, and under “Update Your Charging Case”, select “Update Case” if an update is available. This button appears when an update is available.

Step 4: Keep the USB cable plugged in until the updating completes.

Some Common Earbuds Problems & Troubleshooting

Left / Right / One side of the earbuds have stopped working

If this happens, it may be because it is low on battery or it did not connect correctly with the device. To fix this, you can do the following:

1. Try charging the earbud that is not working or both, placing them in the charging case.

2. Try factory resetting the earbuds.

3. Check if the earbuds are operating within a normal working range.

If that doesn’t work, the earbud is probably faulty, and I can go for a refund or replacement of it.

Left / Right / One side of the earbuds has low volume

If this happens, it may be because the earbuds are dirty or the volume is set low. To fix this, you can do the following:

1. Try cleaning the earbud using a cotton swab or carefully clean the mesh with a pin.

2. Try factory resetting the earbuds.

Microphone not working

If this happens, it can be because the microphone is muted, or the earbuds are badly positioned. To fix this, you can do the following:

If the microphone is muted, check the device microphone volume. If that doesn’t work, that means that there might be a defect in the earbud, so try replacing them or get a refund.

Microsoft Surface Earbuds earbuds not connecting to Windows/laptop/PC

If the earbuds are earbuds not connecting, it can be because the Bluetooth on the computer has a pairing problem. To fix this, you can do the following:

1. Try disabling Bluetooth from nearby devices >>> then activate pairing mode of the earbuds, pair and connect earbuds from Settings >>> Bluetooth & other devices >>> Add a new device >>>> elect Bluetooth,

2. Try uninstalling and reinstalling the Bluetooth driver, or update the Bluetooth driver. All can be done in Manage >>> Device Manager, reset earbuds (if available), and then repeat the step.

3. Try resetting the earbuds.

FAQs

We hope you now know how to operate the earphone from the above Microsoft Surface Earbuds Manual. Want to know anything about the earphones? Do not hesitate to ask in the comments section.