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Sennheiser CX Plus Manual | Instructions & Troubleshooting 2022

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The Sennheiser CX Plus comes with Active Noise Cancellation, 8 hours of battery life + 16 hours with the charging case, Transparency Mode, the IPX4 splash resistance certification, ACC, aptX, and SBC codecs, a specialized app, and much more. Learn how to use them with this new Sennheiser CX Plus Manual.

Sennheiser CX Plus Manual | Everything You Need To Know!

Sennheiser CX Plus Manual | How to Pair / Connect?

To iOS and Android phones

Step 1: Open the lid of the charging case and take the earbuds out. After that, the earbuds will turn on automatically

Step 2: Press the multifunction touch button on both earbuds for 3 seconds, until a red and blue light starts flashing for 1 minute approx.

Step 3: Go to the device’s Bluetooth settings.

Step 4: Select “CX Plus True Wireless”. If a password is needed, type “0000”.

Step 5: After that, a blue light will flash 3 times, and the pairing will be done.

To PC (Windows)

Step 1: Turn on Window’s Bluetooth.

Step 2: Go to the settings.

Step 3: Go to “Bluetooth and other devices”.

Step 4: Click on “Add device”.

Step 5: Click on Bluetooth.

Step 6: Open the lid of the charging case and take the earbuds out. After that, the earbuds will turn on automatically

Step 7: Press the multifunction touch button on both earbuds for 3 seconds, until a red and blue light starts flashing for 1 minute approx.

Step 8: Select “CX Plus True Wireless”. If a password is needed, type “0000”.

Step 9: After that, a blue light will flash 3 times, and the pairing will be done.

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Credits: Pocket-lint

Sennheiser CX Plus Manual | How to Wear?

Step 1: Take both earbuds out of the charging case.

Step 2: Identify the left and right earbuds.

Step 3: Choose the ear tips that best suit your ears.

Step 4: Insert the headphones into the inner canal of the ears.

Step 5: Rotate for the best possible comfort and best fit, and make sure that the microphone is pointing to the mouth.

Sennheiser CX Plus Manual | How to Turn On and Off?

Turn on: Open the lid of the charging case and take the earbuds out. After that, the earbuds will turn on automatically.

Turn off: Place the earbuds into the charging case. After that, the earbuds will turn off automatically.

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Credits: Pocket-lint

How to Control? / How to Operate? – Instructions

  • Play or pause music: Press the multifunction touch button on the right earbud one time.
  • Turn the volume up: Press and hold the multifunction touch button on the right earbud.
  • Turn the volume down: Press and hold the multifunction touch button on the left earbud.
  • Play the next song: Press the multifunction touch button on the right earbud two times.
  • Play the previous song: Press the multifunction touch button on the left earbud two times.
  • Answer an incoming call: Press the multifunction touch button on any of the earbuds one time.
  • End a current call: Press the multifunction touch button on any of the earbuds one time.
  • Reject an incoming call: Press the multifunction touch button on any of the earbuds two times.
  • Answer an incoming call and end the active call: Press the multifunction touch button on any of the earbuds one time.
  • Reject an incoming call and continue with the active call: Press the multifunction touch button on any of the earbuds two times.
  • Activate the voice assistant: Press the multifunction touch button on the right earbud three times.
  • Activate/deactivate the Transparent Hearing function: Press and hold the multifunction touch button on the left earbud one time
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Credits: Pocket-lint

Sennheiser CX Plus Manual | How to Activate ANC Mode?

To activate or deactivate the ANC mode in the Sennheiser CX Plus, all you have to do is to press and hold the multifunction touch button on the left earbud three times.

Sennheiser CX Plus Manual | How to Activate Mono Mode?

To activate or deactivate the mono mode in the Sennheiser CX Plus, all you have to do is to pair the earbuds to the device and take out one of the earbuds from the charging case. It will start working by itself.

Sennheiser CX Plus Manual | How to Charge?

Earbuds

To charge the earbuds, all you have to do is to place them into the charging case and close the lid. The earbuds will start charging automatically.

Charging case

To charge the charging case, all you have to do is to connect the case to a USB charger or charging port with the included USB-A to C cable. It will start charging automatically.

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Credits: Pocket-lint

Sennheiser CX Plus Manual | LED Light Status

Earbuds

  • Red and blue light flashing for 1 minute approx.: Earbuds enter in pairing mode.
  • Blue lights flash 3 times: Earbuds connected to device.
  • Red lights flash 3 times: The connection between the earbuds and the device failed.
  • Blue light on: The earbuds are connected to a device via Bluetooth.
  • Red light on: The earbuds are not connected to a device via Bluetooth/the connection has been lost.
  • Red lights flash quickly: The rechargeable battery is almost empty.
  • Red lights flash slowly: System error (reset the earbuds).
  • Green and red light flashing: The earbuds are resetting.

Charging case

  • Yellow light flashing: Case charging.
  • Green light turns on: Case fully charged.
  • Red light flashing: Charging error/a battery error has been detected in the case.
  • Yellow light flashing with the earbuds inside: Earbuds charging.
  • Green light turns on with the earbuds inside: Earbuds fully charged.
  • Red light flashing with the earbuds inside: Charging error/a battery error has been detected in the earbuds.
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Credits: Pocket-lint

Sennheiser CX Plus Manual | Voice Prompts

  • “Power on”: Earbuds turn on.
  • “Power off”: Earbuds turn off.
  • “Connected”: Earbuds connected to each other.
  • “Not connected”: Earbuds could not connect to each other.
  • “Pairing”: Earbuds are ready to pair to any device.
  • “Pairing canceled”: Earbuds could not connect to the device.
  • “Pairing successful”: Earbuds connected to the device.
  • “Pairing failed”: Earbuds could not connect to the device.
  • “Recharge headset”: Rechargeable battery is almost empty.
  • “Call rejected”: Incoming call rejected.
  • “Call ended”: Call ended.
  • “Volume min.”: Volume is set to the minimum.
  • Volume max.”: Volume is set to the maximum.
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Credits: Pocket-lint

Sennheiser CX Plus Manual | How to Reset?

Step 1: Enter your device’s Bluetooth settings and forget the Sennheiser CX Plus earbuds.

Step 2: Take one earbud out of the charging case and keep the other one inside of it.

Step 3: Press and hold the multifunction touch button on said earbud for about 10 seconds, or until a green and red light starts flashing.

Step 4: Place the earbud back into the charging case, and leave the lid open.

Step 5: After 20 seconds, the resetting will be done.

Sennheiser CX Plus Manual | How to Install Firmware Updates?

Step 1: Before updating, make sure that the earbuds are out of the charging case, and don’t place them into it while updating.

Step 2: Connect the earbuds to the Sennheiser Smart Control app.

Step 3: The app provides information related to available firmware updates and guides you through the installation process.

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Credits: Trusted Reviews

A Guide To Sennheiser CX Plus APP

The Sennheiser CX Plus can be used with an application, called Sennheiser Smart Control. This application is available for iOS and Android devices. Through it, the user will be able to see information about the earbuds, as well as all the internal characteristics that it has, in addition to being able to change and update them.

  • First page: This is the home page, and it shows the battery percentage of the earbuds and the menu.
  • Second page: This is the equalizer, where you can change and modify the bass, tremble and others in the earbuds.
  • Third page: Here are the devices to which the Sennheiser CX Plus are connected. As you like, they will be able to connect or disconnect from the earbuds with a single click.
  • Fourth page: Earbuds controls. Here you will be able to see the available controls of the earbuds and, also, they will be able to be modified depending on the user’s tastes.
  • Fifth page: You will be able to see all the specifications of the earbuds, as well as the possibility of changing certain factory features of these.
  • Sixth page: Here, you will be able to see the firmware version, and you will be able to update it if necessary.
  • Seventh page: Finally, there are the settings of the app, where you can choose a language, see its version and reset it if necessary.

Some Common Earbuds Problems & Troubleshooting

Left / Right / One side of the earbuds have stopped working

If this happens, it may be because it is low on battery or it did not connect correctly with the device. To fix this, you can do the following:

1. Try charging the earbud that is not working or both, placing them in the charging case.

2. Try factory resetting the earbuds.

3. Check if the earbuds are operating within a normal working range

If that doesn’t work, the earbud is probably faulty, and I can go for a refund or replacement of it.

Left / Right / One side of the earbuds has a low volume

If this happens, it may be because the earbuds are dirty or the volume is set low. To fix this, you can do the following:

1. Try cleaning the earbud using a cotton swab or carefully clean the mesh with a pin.

2. Try factory resetting the earbuds.

Microphone not working

If this happens, it can be because the microphone is muted, or the earbuds are badly positioned. To fix this, you can do the following:

If the microphone is muted, check the device microphone volume. If that doesn’t work, that means that there might be a defect in the earbud, so try replacing them or get a refund.

Sennheiser CX Plus earbuds not connecting to Windows/laptop/PC

If the earbuds are earbuds not connecting, it can be because the Bluetooth on the computer has a pairing problem. To fix this, you can do the following:

1. Try disabling Bluetooth from nearby devices >>> then activate pairing mode of the earbuds, pair and connect earbuds from Settings >>> Bluetooth & other devices >>> Add a new device >>>> elect Bluetooth,

2. Try uninstalling and reinstalling the Bluetooth driver, or update the Bluetooth driver. All can be done in Manage >>> Device Manager, reset earbuds (if available), and then repeat the step.

3. Try resetting the earbuds.

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Credits: Pocket-lint

FAQs

Are Sennheiser CX Plus waterproof?

The Sennheiser CX Plus have the IPX4 certification, which means they’re dustproof, splash and sweat-resistant.

Does Sennheiser CX Plus have a microphone?

Yes, the Sennheiser CX Plus have integrated microphones.

Do Sennheiser CX Plus have low latency/gaming mode?

No, the Sennheiser CX Plus don’t have low latency/gaming mode.

How to know when Sennheiser CX Plus are fully charged?

The earbuds take about 1.5 hours to charge, so after that time, they should be fully charged.

Can Sennheiser CX Plus connect to PC and Laptop?

Yes, the Sennheiser CX Plus can connect to PCs, laptops, and tablets.

We hope you now know how to operate the earphone from the above Sennheiser CX Plus Manual. Want to know anything about the earphones? Do not hesitate to ask in the comments section.