Sony WF-1000XM5 Manual | Pairing & Charging Guide

The Sony WF-1000XM5 earbuds come with specs such as Active Noise Cancellation and Ambient Sound mode support, the SBC, AAC, LDAC, and LC3 technology, around 8 hours of battery life + 24 more hours using the charging case, app support, 8.4mm driver integrated on each earbud, Bluetooth 5.3 technology and 10 meters of working range, and much more. Learn how to use these earbuds using this Sony WF-1000XM5 manual!

If you are interested in purchasing these earbuds, you can easily do it using the Amazon online store. Also, in case you are interested in giving the original manual a look, you can do it here.

Sony WF-1000XM5 Specs Sheet

Model	Sony WF-1000XM5
Weight	Earbuds: Around 5.9 grams each Charging case: Around 39 grams
Waterproof/IP ratings	IPX4
Bluetooth version	V5.3
Range/Distance	10 meters
Connectivity Port/Charging Cable	Type-C
Audio Decoding	SBC, AAC, LDAC, LC3
Driver	8.4mm
Speaker frequency response	20Hz – 20kHz
Battery Life	Earbuds: Around 8 hours Charging case: Around 24 hours
Charging Time	Earbuds: Around 1.5 hours Charging case: Around 2 hours
App Support	Yes, the Sony | Headphones Connect app
Controls/Features	Play and pause a song, play the next and previous song, answer and end a call, voice assistant, turn the volume up and down, ANC mode, Ambient sound mode, Quick Access (app), play the beginning of the current song
Accessories	Charging case, USB cable, user manual, ear tips
Price	Around 250 USD

Sony WF-1000XM5 Accessories

The earbuds come with the following accessories:

• Charging case.
• USB cable.
• User manual.
• Ear tips.

Sony WF-1000XM5 Manual | Guide & Troubleshooting

How To Wear These Earbuds?

Step 1: Take both earbuds out of the charging case.

Step 2: Identify the left and right earbuds.

Step 3: Choose the ear tips that best suit your ears.

Step 4: Insert the headphones into the inner canal of the ears.

Step 5: Rotate for the best possible comfort and best fit, and make sure that the microphone is pointing to the mouth.

How To Turn On And Off?

Turn On

Automatically: Open the lid of the charging case and take the earbuds out. After that, the earbuds will turn on automatically.

Turn Off

Automatically: Place the earbuds into the charging case. After that, the earbuds will turn off automatically.

How To Pair The Earbuds?

Pair The Earbuds For The First Time

Step 1: Open the lid of the charging case and take the earbuds out. After that, the earbuds will turn on automatically.

A blue light will flash two times, the “Pairing” voice prompt will sound on the earbuds, and they will be ready to pair with any device.

Step 2: Turn on Bluetooth on the desired device.

Step 3: Search for a new device.

Step 4: Select the WF-1000XM5 earbuds. If a password is needed, type “0000” or “1234”.

After that, a blue light will flash ten times, and the pairing will be done.

Pair With A Second/Subsequent Device

Step 1: Place the earbuds into the charging case and keep the lid open.

Step 2: Press and hold the pairing button on the back of the case for about 5 seconds or more.

A blue light will flash two times, the “Pairing” voice prompt will sound on the earbuds, and they will be ready to pair with any device.

Step 3: Turn on Bluetooth on the desired device.

Step 4: Search for a new device.

Step 5: Select the WF-1000XM5 earbuds. If a password is needed, type “0000” or “1234”.

After that, a blue light will flash ten times, and the pairing will be done.

Connect To A Paired Device

Step 1: Place the earbuds into the charging case.

Step 2: Take the earbuds out of the case.

Step 3: Place the earbuds into the ear canals. When the earbuds have automatically connected to the last connected device, you will hear a notification sound indicating that the connection is established from both earbuds units at the same time.

Connect To Two Devices Simultaneously

Step 1: Pair the headset with 2 devices, respectively.

Step 2: Operate the first device to establish a Bluetooth connection with the headset.

Step 3: Operate the second device to establish a Bluetooth connection with the headset.

How To Control These Earbuds?

NOTE: The touch sensor is placed on the middle part of the body of the earbuds.

• Play and pause a song: Press the touch sensor on the right earbud one time.
• Turn the volume up: Press the touch sensor on the right earbud four times.
• Turn the volume down: Press the touch sensor on the right earbud four times.
• Play the next song: Press the touch sensor on the right earbud two times.
• Skip to the beginning of the previous song: Press the touch sensor on the right earbud three times.
• Skip to the beginning of the current song during playback: Press the touch sensor on the right earbud three times.
• Answer an incoming call: Press the touch sensor on the left earbud two times.
• End a current call: Press the touch sensor on the left earbud two times.
• Activate the voice assistant: Press and hold the touch sensor on the right earbud.
• Activate the Quick Attention mode: Press and hold the touch sensor on the left earbud.
• Change between the ANC and Ambient sound mode: Press the touch sensor on the right earbud one time.

How to Activate The Mono Mode?

To activate or deactivate the mono mode in these earbuds, all you have to do is pair the earbuds to the device and take out one of the earbuds from the charging case. It will start working by itself.

How To Charge The Earbuds?

Earbuds

To charge the earbuds, all you have to do is place them into the charging case. The earbuds will start charging automatically.

Charging Case

To charge the charging case, all you have to do is connect the case to a USB charger or charging port. It will start charging automatically.

What Do The Lights Mean?

Charging Case

When the charging case lid is opened or closed, or when the USB Type-C cable is removed after charging is complete, the indicator lights up as follows depending on the remaining battery charge:

• A green light on for 6 seconds with the earbuds inside: The earbuds have 95% of battery or more.
• A green light on for 6 seconds: The case has 31% of battery or more.
• An orange light on for 6 seconds with the earbuds inside: The earbuds have between 94% and 1% of battery.
• An orange light on for 6 seconds: The case has between 30% and 1% of battery.
• No light with the earbuds inside: The earbuds have less than 1% of battery.
• No light on: The case has less than 1% of battery.

When the headset units are removed from the charging case, or when the headset units are set into the charging case, the indicator lights up as follows depending on the remaining battery charge:

• A green light on for 3 seconds with the earbuds inside: The earbuds have 95% of battery or more.
• A green light on for 3 seconds: The case has 31% of battery or more.
• An orange light on for 3 seconds with the earbuds inside: The earbuds have between 94% and 1% of battery.
• An orange light on for 3 seconds: The case has between 30% and 1% of battery.
• No light with the earbuds inside: The earbuds have less than 1% of battery.
• No light on: The case has less than 1% of battery.

While on the charging process, the indicator lights up as follows:

• An orange light on with the earbuds inside: The earbuds are charging.
• An orange light on while charging: The case is charging.
• No light on: The earbuds/case are fully charged.
• An orange light on and off for about 0.5 seconds: The lid was open or closed/the earbuds are placed or removed from the case.
• An orange light flashes twice with an interval of about 1 second: There was an abnormal charging temperature.
• An orange light flashes slowly with an interval of about 0.5 seconds: An error occurs while charging and charging cannot be performed.
• An orange light flashes three times with an interval of about 1.3 seconds: There is an abnormal combination of left and right earbuds.

While in the pairing process, the indicator lights up as follows:

• A blue light flashes twice: The earbuds are now ready to pair with any device.
• A blue light flashes ten times: The connection process is complete.

While doing other actions with the earbuds, the indicator lights up as follows:

• An orange and blue light flashes for about 5 seconds with an interval of about 0.6 seconds: The lid of the case was opened while updating the software automatically.
• An orange light flashes for about 15 seconds with an interval of about 0.6 seconds: The earbuds are resetting.
• A blue light flashes two times, and an orange light starts flashing: The earbuds are initializing to factory settings.
• A green light flashes four times: The factory reset is complete.

How to Reset The Earbuds?

If the earbuds cannot be turned on or cannot be operated even when it is turned on, reset them.

Step 1: Place one of the earbuds into the charging case and keep the lid open.

Step 2: Press and hold the button on the back of the charging case for about 20 seconds or more. After about 15 seconds, an orange light will flash for 5 seconds with an interval of about 0.6 seconds.

Step 3: Check that the indicator turns off and then release your finger.

NOTE: The pairing information and other settings are retained.

Initializing To Factory Settings

If the earbuds do not operate correctly even after resetting, initialize them.

Step 1: Place both earbuds into the charging case and keep the lid open.

Step 2: Press and hold the button on the back of the charging case for about 20 seconds or more. After about 15 seconds, a blue light will flash two times, and then an orange light will start flashing.

Step 3: Release your finger within 5 seconds after the orange light starts flashing.

When the initializing is complete, a green light will flash four times.

NOTE: This operation resets volume settings, etc. to the factory settings, and deletes all pairing information.

Do These Earbuds Have An App?

Yes, these earbuds come with an application specially made for them, and it is the Sony | Headphones Connect app, which is available on Play Store and App Store.

Right when you open the application, you will have the possibility to add any device you want. After doing that, you can enter the application as such, which has three parts: Headphones and Information. In “Headphones”, you will find four points: Status, sound, system, and services.

• Status: In this first part, you can control the volume of the earbuds, as well as pause, skip or rewind the song or video that is being played. Also, you will be able to activate the Adaptive Sound Control.
• Sound: In this second part, some features of the earbuds can be customized, such as the Ambient Sound Control and equalizer.
• System: Finally, in this third part, you can change the functions of the earbuds, as well as notifications and software updates, which are done by the application itself.

With that being said, in “Activity”, you will see the total use time of the earbuds, while in “Information”, you will find general information about the earbuds and the app.

How To Update The Earbuds?

When the “Update automatically” setting is enabled on the app and the following conditions are met, the software update starts automatically at around nighttime when the headset is not in use:

• The software has already transferred.
• Both headset units are stored in the charging case and the charging case lid is closed.
• The remaining battery charge of the earbuds is more than 20%.
• The remaining battery charge of the charging case is more than 10%.

Step 1: Remove the earbuds from the charging case.

Step 2: Open the Sony | Headphones Connect app.

Step 3: Update the earbuds’ software following the on-screen instructions.

If you open the charging case lid during an automatic update, a blue and orange light will flash on the charging case. Keep the lid closed during an automatic update.

Some Common Problems & Troubleshooting

Left/Right/One side of the earbuds has stopped working

If this happens, it may be because it is low on battery or it did not connect correctly with the device. To fix this, you can do the following:

1. Try charging the earbud that is not working or both, placing them in the charging case.

2. Try factory resetting the earbuds.

3. Check if the earbuds are operating within a normal working range.

If that doesn’t work, the earbud is probably faulty, and I can go for a refund or replacement of it.

Left/Right/One side of the earbuds has a low volume

If this happens, it may be because the earbuds are dirty or the volume is set low. To fix this, you can do the following:

1. Try cleaning the earbud using a cotton swab or carefully clean the mesh with a pin.

2. Try factory resetting the earbuds.

The microphone is not working

If this happens, it can be because the microphone is muted, or the earbuds are badly positioned. To fix this, you can do the following:

If the microphone is muted, check the device microphone volume. If that doesn’t work, that means that there might be a defect in the earbuds, so try replacing them or getting a refund.

The earbuds are not connecting to Windows/laptop/PC

If the earbuds are not connecting, it can be because the Bluetooth on the computer has a pairing problem. To fix this, you can do the following:

1. Try disabling Bluetooth from nearby devices >>> then activate the pairing mode of the earbuds, pair and connect earbuds from Settings >>> Bluetooth & other devices >>> Add a new device >>>> Select Bluetooth.

2. Try uninstalling and reinstalling the Bluetooth driver, or updating the Bluetooth driver. All can be done in Manage >>> Device Manager, reset earbuds (if available), and then repeat the step.

3. Try resetting the earbuds.

FAQs

We hope you now know how to operate the earbuds from the above Sony WF-1000XM5 manual. Want to know anything about the earbuds? Do not hesitate to ask in the comment section below.