Vivo TWS Neo Manual | Pairing & Charging Instructions

The Vivo TWS Neo earbuds come with specs such as the IPX4 dust and sweat-proof certification, voice call noise cancellation support, wear detection, Bluetooth 5.2 with up to 10 meters of working range, a 14.2mm moving coil driver unit, app support, and much more. Learn how to use these earbuds using this manual!

Vivo TWS Neo Manual | Pairing & Troubleshooting

How To Wear These Earbuds?

Step 1: Take both earbuds out of the charging case.

Step 2: Identify the left and right earbuds.

Step 3: Choose the ear tips that best suit your ears.

Step 4: Insert the headphones into the inner canal of the ears.

Step 5: Rotate for the best possible comfort and best fit, and make sure that the microphone is pointing to the mouth.

How To Turn On And Off?

Turn On

Automatically: Open the lid of the charging case. After that, the earbuds will turn on automatically.

Turn Off

Automatically: Place the earbuds into the charging case and close its lid. After that, the earbuds will turn off automatically.

How To Pair The Earbuds?

To Devices With Google Fast Pairing

Step 1: Open the lid of the charging case. After that, the earbuds will turn on automatically.

Step 2: Unlock the desired device.

Step 3: A pop-up window will appear on the device, and tap “Connect” so the earbuds pair with the phone. After that, the pairing will be done.

To Devices Without Google Fast Pairing

Step 1: Place the earbuds into the charging case and keep the lid open.

Step 2: Press and hold the function button on the charging case for about 2 seconds, or until a white light starts flashing and the earbuds enter pairing mode.

Step 3: Unlock the desired device.

Step 4: Go to the device’s settings.

Step 5: Turn on Bluetooth on the desired device.

Step 6: Search for a new device.

Step 7: Select the vivo TWS Neo earbuds. If a password is needed, type “0000”. After that, the pairing will be done.

To Windows (PC)

Step 1: Turn on Window’s Bluetooth.

Step 2: Go to the settings.

Step 3: Go to “Bluetooth and other devices”.

Step 4: Click on “Add device”.

Step 5: Click on Bluetooth.

Step 6: Place the earbuds into the charging case and keep the lid open.

Step 7: Press and hold the function button on the charging case for about 2 seconds, or until a white light starts flashing and the earbuds enter pairing mode.

Step 8: Select the vivo TWS Neo earbuds. If a password is needed, type “0000”. After that, the pairing will be done.

How To Pair To A Second Device?

If the earbuds have been paired with one mobile phone and need to pair with another one, all you have to do is to follow the next steps:

Step 1: While the earbuds are paired with the first device, place them into the charging case and keep the lid open.

Step 2: Press and hold the function button on the charging case for about 2 seconds, or until a white light starts flashing and the earbuds enter pairing mode.

Step 3: Unlock the desired device.

Step 4: Go to the device’s settings.

Step 5: Turn on Bluetooth on the desired device.

Step 6: Search for a new device.

Step 7: Select the vivo TWS Neo earbuds. If a password is needed, type “0000”. After that, the pairing will be done.

How To Control These Earbuds? – Stereo Mode

• Play or pause a song: Press the multifunction touch area on any of the earbuds two times.
• Auto-pause a song: Take the earbuds out of the ear canal.
• Auto-play a song: Place the earbuds into the ear canal.
• Turn the volume up: Swipe up on the multifunction touch area on any of the earbuds.
• Turn the volume down: Swipe down on the multifunction touch area on any of the earbuds.
• Answer an incoming call: Press the multifunction touch area on any of the earbuds two times.
• End a current call: Press the multifunction touch area on any of the earbuds two times.
• Reject an incoming call: Press and hold the multifunction touch area on any of the earbuds for about 1.5 seconds.
• Mute or unmute a call: Press and hold the multifunction touch area on any of the earbuds for about 3 seconds.

NOTE: Using the specialized app, the double touch, voice assistant, and slide operations can be changed.

How To Activate The Mono Mode?

To activate or deactivate the mono mode in these earbuds, all you have to do is to pair the earbuds to the device and take out one of the earbuds from the charging case. It will start working by itself.

How To Charge The Earbuds?

Earbuds

To charge the earbuds, all you have to do is to place them into the charging case. The earbuds will start charging automatically.

Charging Case

To charge the charging case, all you have to do is to connect the case to a USB charger or charging port. It will start charging automatically.

How To Restore The Factory Settings?

Step 1: Place the earbuds into the charging case and keep the lid open.

Step 2: Press and hold the function button on the charging case for about 15 seconds, or until an orange light starts flashing, indicating that the earbuds are reset to factory settings.

After the factory reset, the earbuds automatically go into the pairing status, and the white light on the charging case will start flashing.

What Does The Lights Mean?

Charging Case

• A white light flashing: The earbuds are in pairing mode.
• An orange light on when the earbuds are placed on the case: The earbuds have less than 50% of battery.
• A green light on when the earbuds are placed on the case: The earbuds have more than 50% of battery.
• An orange light on when the earbuds are taken out of the case: The case has less than 50% of battery.
• A green light on when the earbuds are taken out of the case: The case has more than 50% of battery.
• An orange light on while charging: The case is charging.
• A green light on while charging: The case is fully charged.
• An orange light flashing: The earbuds are resetting.

A Guide To The Vivo TWS Neo App

The Vivo TWS Neo earbuds come with an app specially made for them, called vivo Earphone, which is available on the Play Store for Android devices.

After having accepted the terms and conditions, and allowing the app to make and manage calls, and access various files, you will find an extremely simple main page, where the connected earbuds appear, as well as the percentage of the battery of each of these and the charging case. Also, there is the possibility of adding another pair of earbuds.

Now, when selecting the earbuds, the main menu will appear, where you can disconnect and unpair the earbuds, as well as configure things like volume, certain controls, and turn earphone detection on or off.

Some Common Problems & Troubleshooting

Left/Right/One side of the earbuds has stopped working

If this happens, it may be because it is low on battery or it did not connect correctly with the device. To fix this, you can do the following:

1. Try charging the earbud that is not working or both, placing them in the charging case.

2. Try factory resetting the earbuds.

3. Check if the earbuds are operating within a normal working range

If that doesn’t work, the earbud is probably faulty, and I can go for a refund or replacement of it.

Left/Right/One side of the earbuds has a low volume

If this happens, it may be because the earbuds are dirty or the volume is set low. To fix this, you can do the following:

1. Try cleaning the earbud using a cotton swab or carefully clean the mesh with a pin.

2. Try factory resetting the earbuds.

The microphone is not working

If this happens, it can be because the microphone is muted, or the earbuds are badly positioned. To fix this, you can do the following:

If the microphone is muted, check the device microphone volume. If that doesn’t work, that means that there might be a defect in the earbud, so try replacing them or get a refund.

The earbuds are not connecting to Windows/laptop/PC

If the earbuds are earbuds not connecting, it can be because the Bluetooth on the computer has a pairing problem. To fix this, you can do the following:

1. Try disabling Bluetooth from nearby devices >>> then activate the pairing mode of the earbuds, pair and connect earbuds from Settings >>> Bluetooth & other devices >>> Add a new device >>>> select Bluetooth.

2. Try uninstalling and reinstalling the Bluetooth driver, or updating the Bluetooth driver. All can be done in Manage >>> Device Manager, reset earbuds (if available), and then repeat the step.

3. Try resetting the earbuds.

FAQs

We hope you now know how to operate the earphone from the above Vivo TWS Neo manual! Want to know anything about the earphones? Do not hesitate to ask in the comments section.