XG-12 TWS Manual | Step-by-step Pairing & Troubleshooting

The XG-12 TWS have up to 4 hours of music playback and 5 hours of talk time with a fully charged battery, with the IPX4 sweat and water-proof certification, a Mono mode, aptX, AAC, and SBC codecs, and much more. Learn how to use them with this new XG-12 TWS Manual.

XG-12 TWS Manual | Everything You Need To Know!

XG-12 TWS Manual | How to Pair / Connect?

To iOS and Android phones

Step 1: Take both earbuds out of the charging case. They will turn on, and pair to each other automatically, and a blue light will also turn on. After a couple of seconds, a red and blue light will start flashing alternately and they will be ready to pair to any device.

Step 2: Go to the device’s Bluetooth settings.

Step 3: Select “XG-5.0”. If a password is needed, type “0000”.

Step 4: After that, the pairing will be done.

To PC (Windows)

Step 1: Turn on Window’s Bluetooth.

Step 2: Go to the settings.

Step 3: Go to “Bluetooth and other devices”.

Step 4: Click on “Add device”.

Step 5: Click on Bluetooth.

Step 6: Take both earbuds out of the charging case. They will turn on, and pair to each other automatically, and a blue light will also turn on. After a couple of seconds, a red and blue light will start flashing alternately and they will be ready to pair to any device.

Step 7: Select “XG-5.0”. If a password is needed, type “0000”.

Step 8: After that, the pairing will be done.

XG-12 TWS Manual | How to Wear?

Step 1: Take both earbuds out of the charging case.

Step 2: Identify the left and right earbuds.

Step 3: Choose the ear tips that best suit your ears.

Step 4: Insert the headphones into the inner canal of the ears.

Step 5: Rotate for the best possible comfort and best fit, and make sure that the microphone is pointing to the mouth.

XG-12 TWS Manual | How to Turn On and Off?

Turn on: Take the earbuds out of the charging case. After that, a blue light will turn on, and the earbuds will turn on automatically.

Turn off: Place the earbuds inside of the charging case and close its lid. After that, the earbuds will turn off automatically. Also, press and hold the multifunction touch button on any of the earbuds for 4 seconds.

XG-12 TWS Manual | How to Activate Mono Mode?

Method 1

Step 1: Take the main earbud (left earbud) from the charging case. It will turn on automatically and be ready to pair to any device.

Step 2: Go to the device’s Bluetooth settings.

Step 3: Select “XG-5.0”. If a password is needed, type “0000”.

Step 4: After that, the pairing will be done.

Method 2

Step 1: Take the main earbud (left earbud) from the charging case. It will turn on automatically.

Step 2: Press and hold the multifunction touch button on said earbud for 3 seconds to enter the pairing mode.

Step 3: Go to the device’s Bluetooth settings.

Step 4: Select “XG-5.0”. If a password is needed, type “0000”.

Step 5: After that, the pairing will be done.

How to Control? / How to Operate? – Instructions

• Play or pause music: Press the multifunction touch button on any of the earbuds one time.
• Play the next song: Press the multifunction touch button on the right earbud two times.
• Play the previous song: Press the multifunction touch button on the left earbud two times.
• Answer an incoming call: Press and hold the multifunction touch button on the left earbud.
• End a current call: Press and hold the multifunction touch button on the left earbud.
• Reject an incoming call: Press the multifunction touch button on the left earbud two times.
• Turn on and off the Voice Assistant: Press and hold the multifunction touch button on the left earbud for about 1 second.

XG-12 TWS Manual | How to Charge

Earbuds

To charge the earbuds, all you have to do is to place them into the charging case and close the lid. The earbuds will start charging automatically.

Charging case

To charge the charging case, all you have to do is to connect the case to a USB charger or charging port with the included USB-A to C cable. It will start charging automatically.

XG-12 TWS Manual | How to Reset?

With the earbuds in the off state, press and hold the multifunction touch button on both earbuds until a white light turns on. After that, the resetting will be done.

XG-12 TWS Manual | LED Light Status

Earbuds

• Blue light on: Earbuds turn on.
• Red and blue light flashing alternately: Earbuds ready to pair.
• Light on while charging: Earbuds charging.
• Light off while charging: Earbuds fully charged.
• White light turns on: Earbuds resetting.

Charging case

• Blue light flashing 1 time: 0% to 25% of battery.
• Blue light flashing 2 times: 25% to 50% of battery.
• Blue light flashing 3 times: 50% to 75% of battery.
• Blue light flashing 4 times: 75% to 100% of battery.

Some Common Earbuds Problems & Troubleshooting

Left / Right / One side of the earbuds have stopped working

If this happens, it may be because it is low on battery or it did not connect correctly with the device. To fix this, you can do the following:

1. Try charging the earbud that is not working or both, placing them in the charging case.

2. Try factory resetting the earbuds.

3. Check if the earbuds are operating within a normal working range.

If that doesn’t work, the earbud is probably faulty, and I can go for a refund or replacement of it.

Left / Right / One side of the earbuds has low volume

If this happens, it may be because the earbuds are dirty or the volume is set low. To fix this, you can do the following:

1. Try cleaning the earbud using a cotton swab or carefully clean the mesh with a pin.

2. Try factory resetting the earbuds.

Microphone not working

If this happens, it can be because the microphone is muted, or the earbuds are badly positioned. To fix this, you can do the following:

If the microphone is muted, check the device microphone volume. If that doesn’t work, that means that there might be a defect in the earbud, so try replacing them or get a refund.

XG-12 TWS earbuds not connecting to Windows/laptop/PC

If the earbuds are earbuds not connecting, it can be because the Bluetooth on the computer has a pairing problem. To fix this, you can do the following:

1. Try disabling Bluetooth from nearby devices >>> then activate pairing mode of the earbuds, pair and connect earbuds from Settings >>> Bluetooth & other devices >>> Add a new device >>>> elect Bluetooth,

2. Try uninstalling and reinstalling the Bluetooth driver, or update the Bluetooth driver. All can be done in Manage >>> Device Manager, reset earbuds (if available), and then repeat the step.

3. Try resetting the earbuds.

FAQs

We hope you now know how to operate the earphone from the above XG-12 TWS Manual. Want to know anything about the earphones? Do not hesitate to ask in the comments section.